
Rate and reimbursement
On this page, you will find information about consultation rate, reimbursement and the regulations I adhere to as a practice owner.
The fee for private clients is €105 per 60-minute session. Invoices are sent via email after the session, with a payment term of 7 days. For consultations reimbursed on a quotation basis (e.g., by an employer), adjusted rates apply.
Appointments can be rescheduled free of charge up to 24 hours in advance. Cancellations are free up to 48 hours before the appointment. If an appointment is missed or cancelled too late, the session will be charged.
I am affiliated with the professional association Platform CGZ and the umbrella organisations Register Beroepsoefenaren Complementaire Zorg (RBCZ). I am also registered as a healthcare provider in the AGB-register.
Praktijk Lisa Suurland, General Terms & Conditions, VAT No.: NL001519040B87, Chamber of Commerce NO.: 57637024.


Reimbursement
Reimbursement is possible if you have additional insurance for alternative care. However, this differs per health insurance. Check with your own health insurer whether you are eligible for this!
Informed consent statement
I work with an Informed Consent Statement, which means that at the start of treatment, I will ask for your agreement to this statement. By signing, you confirm that you are aware of the mutual rights and obligations. For children under 16, both parents/legal guardians with parental authority must give their consent.
In the privacy statement, you can read how I handle your personal data. This policy complies with the Dutch General Data Protection Regulation (GDPR).
By Dutch law, I follow the Domestic Violence and Child Abuse Reporting Code.
Complaints procedure
The Healthcare Quality, Complaints and Disputes Act (Wkkgz) is a Dutch law that makes it easy for you as a client to file a complaint. I am affiliated with an independent complaints officer (via Quasir) and disputes body (Zorggeschil), which has been approved by the Ministry of Health, Welfare and Sport.
If you are dissatisfied and we cannot resolve it together, you can contact an independent complaints officer from Quasir. If this does not lead to the desired outcome for you, you can then turn to the dispute body Zorggeschil. In this step-by-step plan you will find an explanation of the procedures


